Privacy Policy
Prestige Carpets is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as Victorian privacy laws.
By using our website or engaging with our services, you agree to the collection and use of your personal information as described in this policy.
1. Information We Collect
We collect personal information from you in a variety of ways, including when you:
· Visit our website
· Place an order
· Request a sample
· Sign up for our newsletter
· Contact our customer service team
The types of information we may collect include:
· Personal Identification Information: Your name, email address, phone number, postal address, billing information, and any other details you provide during transactions or interactions with us.
· Usage Data: Information about how you interact with our website, including pages visited, duration, referring website URLs, and other interaction details (this may include data collected through cookies).
· Payment Information: Information necessary to process payments, including your credit card details (which are securely processed through third-party providers).
2. How We Use Your Information
We use the information we collect for the following purposes:
· To process and deliver orders or services requested by you
· To improve our website and services, based on your feedback and usage data
· To communicate with you, including sending promotional materials (with your consent) and responding to inquiries
· To provide customer support and resolve any issues or disputes
· To comply with legal obligations and protect our business
3. Data Security
We take reasonable steps to ensure your personal data is secure. This includes using encryption for payment transactions, implementing security measures to protect against unauthorised access, and regularly reviewing our data protection procedures.
However, no data transmission over the internet or storage system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. We recommend that you also take precautions to protect your personal data when using our website.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers who assist us with:
· Payment processing
· Order fulfilment and delivery
· Email marketing and communication
These third-party providers are required to comply with strict data protection obligations and can only use your information for the specific services we have contracted them to perform.
We may also disclose personal information if required by law, or in the event of a legal dispute, to protect our rights or comply with legal obligations.
5. Cookies and Tracking Technologies
We use cookies to collect data about how you use our website, helping us improve your browsing experience. Cookies are small files that are stored on your device when you visit our site. You can manage your cookie preferences through your browser settings. If you choose to disable cookies, certain features of our website may not function as intended.
6. Your Privacy Rights
Under Australian privacy law, you have the right to:
· Access the personal information we hold about you
· Request correction of any incorrect or outdated information
· Request deletion of your personal information (subject to legal and contractual obligations)
· Opt out of marketing communications at any time
If you would like to exercise any of these rights, or if you have any concerns about how we handle your personal information, please contact us at the details below.
7. How Long We Retain Your Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. After that period, your personal data will be securely deleted or anonymised.
8. Third-Party Websites
Our website may contain links to external sites, such as partners or social media. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will revise the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns regarding your privacy or this Privacy Policy, please contact us:
Email: sales@prestigecarpets.com.au
Phone: +61 3 9794 9044
Address: 47-49 Nissan Drive, Dandenong South, VIC Australia 3175