FAQs

Many of our carpets are proudly manufactured in Australia, supporting local craftsmanship and quality control. We also work with select international partners to deliver premium, globally sourced materials.

Yes, we use premium wool, including high-quality fibres from New Zealand. This wool is known for its whiteness, strength, and resilience -making it ideal for rich colours and long-lasting performance.

Yes. We prioritise sustainable materials, responsible farming practices,and ethical sourcing. Wool is a renewable, biodegradable fibre, and our New Zealand partners meet strict environmental standards.

Yes, our carpets are designed with durability in mind. Wool’s natural resilience, combined with our expert construction methods, makes them ideal for both residential and light commercial spaces. Each range has its own grading specifications, so be sure to check the recommended usage before purchasing to ensure the best performance for your project.

Wool carpets are naturally hypoallergenic. They trap dust and allergens until vacuumed and help maintain indoor air quality without off-gassing harmful VOCs like some synthetic carpets.

Yes. Wool carpet is an excellent choice for allergy sufferers. Its natural fibres trap dust, pollen, and other allergens, holding them until vacuumed – helping to improve indoor air quality. Unlike some synthetic carpets, wool doesn’t release harmful chemicals or VOCs.

Wool is naturally stain-resistant to a degree, thanks to its lanolin coating. This natural protection helps wool carpets repel spills and resist soiling. However, it's important to treat any accidents promptly and correctly. We recommend checking our comprehensive Carpet Care Guide before attempting to remove any stains, to ensure the best results and to maintain warranty.

Yes, many of our carpets are compatible with underfloor heating. Always consult your installer and follow manufacturer guidelines to ensure correct installation and temperature control.

For living rooms, comfort and style are key. Heavy weight loop or cut pile wool carpets create a soft, luxurious feel underfoot, while offering warmth and acoustic benefits. Our range includes styles to complement both modern and classic interiors.

Bedrooms deserve softness and relaxation. All of our products are suitable for bedrooms, it simply comes down to your preferred style and feel. We recommend plush or cut pile wool carpets for their cosy texture and warmth. These carpets add a touch of luxury while helping to insulate against noise and cold floors.

Stairs need durability and resilience. Low pile cut or loop carpets are ideal for stairs because they withstand heavy foot traffic and resist flattening. Their texture also adds grip for safety.

For homes with pets, textured wool carpets are a practical choice. Their natural fibres help resist dirt and stains, while the texture can disguise pet hair and minor marks. Wool is also easy to clean and naturally odour-resistant.

Wool carpet is one of the most sustainable flooring options available. Wool is renewable, biodegradable, and naturally regenerates on sheep every year. Our sourcing partners follow strict environmental and animal welfare standards, ensuring responsible production from farm to floor.

Pricing for Prestige Carpets varies depending on the style, fibre type, and installation requirements. We recommend contacting your nearest stockist for a personalised quote and to explore our product ranges.

Visit our Where to buy page for more information.

Absolutely. You can request larger carpet samples through our trusted stockists, or simply fill out our ‘Request a Sample’ form to have complimentary samples delivered to your door. It’s the perfect way to explore the colour, texture, and quality of our carpets in your own space before making a decision.

Yes. Prestige Carpets is a trusted choice among designers and architects for residential and commercial projects. Our consultants are available to assist with product selection and specification.

We offer a wide range of carpet styles including loop pile, cut pile, felted wool, textured wool, and designer collections. Each range is crafted to deliver both style and function.

Some collections allow for custom colouring or special orders, particularly for larger projects. Speak to your stockist or design consultant to discuss options.

We strongly recommend professional installation for wool carpet. Wool fibres require specific stretching, seaming, and handling techniques to achieve the best results. DIY installation risks poor fitting, wrinkles, seam issues, or damage to the carpet. A professional installer ensures your warranty remains valid and your carpet performs at its best.

Yes. Many of our carpets are designed to perform in commercial environments. Our Axminster range is particularly well-suited for this purpose. Made from a durable 80% wool and 20% nylon blend, it combines the natural benefits of wool with the added strength of nylon - ideal for high-traffic areas. The Axminster collection also offers a wide selection of custom colours and patterns, allowing designers and specifiers to create visually striking, long-lasting floors for hotels, offices, and public spaces.

Installation time varies based on the size and complexity of the project. A standard residential installation typically takes 1–2 days. We recommend using experienced professionals familiar with wool carpets.

Yes. All Prestige Carpets come with a product warranty. Specific terms vary by collection and usage, so please consult with your stockist or review our warranty information online.

Choosing the right carpet depends on your lifestyle, room usage, and style preferences. Consider factors such as fibre type, pile construction, colour, and foot traffic. Our team and stockists can help you navigate the options and find the perfect carpet for your needs.